Terms and Conditions

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Once your purchase is placed,  and it is not already in transit, your sale is final, and your credit card will be automatically charged for the invoiced amount. Instruments cannot be returned for any reason thereafter without express permission. With express permission, a return request must specify the invoice number and the reason for the return. Shipping and handling, as well as insurance charges en route to you, are non-refundable, and the customer is responsible for return shipping, handling, and insurance, and any credit card fees.  A restocking fee equal to 30% of the instrument’s cost will also be assessed for any instruments being returned.

Any instrument that is not returned in its original condition and that can be restored, the customer will be charged up to 50% of the purchase price or $100/hour for restoration of the instrument, or in a worst case scenario, the customer will be charged the replacement cost if it is deemed not repairable or the cost to repair it exceeds 50% of the purchase price. 

 If UPS or another carrier has damaged your shipment, please save all wrappings and contact your local carrier. The Flute Loft is not responsible for any damage to items during shipping. YOU must file a claim with your local carrier. Please DO NOT send the damaged package back to us, since the claim must be made with your carrier.

All Custom placed orders are considered a FINAL SALE.

All instrument orders outside of the United States will be shipped via FedEx, UPS, or USPS and are not eligible for fixed price shipping. All instruments will be shipped insured, and shipping charges will be calculated according to package size, weight, and destination. All international shipments must be signed for. All instruments will be insured for the purchase price of the instrument.

Customers are responsible for paying all customs and duties fees associated with their purchase upon delivery. Please contact your local customs office for more information about these additional charges. 

We regret that due to worldwide credit card fraud issues, we cannot accept any international credit cards unless they participate in the North American Address Verification System (AVS). PayPal accounts are accepted. If paying via bank wire transfer, customer is responsible for all banking fees.

All international instrument sales are considered final sales and we regret that we cannot accept any returns, exchanges or refunds. Any packages returned from your country’s customs department will incur fees, including original shipping and insurance charges, any customs fee that we are forced to pay due to refusal to accept the package on the customer’s end, return shipping and insurance charges, all fees associated with a credit card charge such as PayPal or AVS eligible credit card charges, and in some extreme cases, the cost of the instrument.