Trials, excluding special orders and final sales, may be requested prior to you purchasing the instrument by contacting The Flute Loft at (908) 500-6690. If no trial is requested, or if The Flute Loft is not notified of a decision by the end of an arranged trial period and it is not in transit by then, your credit card will automatically be charged as a sale for the invoiced amount. Instruments cannot be returned for any reason thereafter and are non-refundable.
For US and Canadian customers, returns are not accepted without prior authorization from The Flute Loft. When returning merchandise, it must be returned undamaged and in the same condition that it was received. When returning merchandise, it must be returned undamaged and in the same condition that it was received. All returns must include all additional items such as cleaning rod, case cover, plugs, and cleaning cloths, etc. Any instrument that is not returned in its original condition and that can be restored, the customer will be charged up to 50% of the purchase price or $89/hour for restoration of the instrument, or in a worst case scenario, the customer will be charged the replacement cost if it is deemed not repairable or the cost to repair it exceeds 50% of the purchase price.
It is the customer's responsibility to insure the returned item it for the invoiced amount. A customer is responsible for any damage or loss. If UPS or another carrier has damaged your shipment, please save all wrappings and contact your local carrier. The Flute Loft is not responsible for any damage to items during shipping. YOU must file a claim with your local carrier. Please DO NOT send the damaged package back to us, since the claim must be made with your carrier.
Returns will also not be accepted without prior authorization from The Flute Loft. A return permission request must specify invoice number and reason for return. The shipping and handling, and insurance charge en-route to you is non-refundable and the customer is responsible for return shipping, handling, and insurance. A restocking fee equal to 20% of the instrument’s cost will also be assessed for any instruments being returned that are late.
We will allow for exchange of items within 7 days of you receiving the item. Exchanges are for items that are similarly priced or of greater value. Instruments must also be returned for exchange in the same condition that they were sent. If an instrument is of greater value than what was initially purchased, the customer will be responsible for paying the difference.